Troubleshooting Skills

This comprehensive Activ® interactive multimedia program, consisting of one lesson, teaches strategic troubleshooting skills that can be applied to the analysis of problems in any type of industrial system.

Audience: This program is excellent for training instrument technicians, electricians and electronics technicians, mechanics and millwrights as well as for the multi-craft needs of process and manufacturing facilities.

Developing Logical Thinking

Prerequisites: This lesson is designed so that no prior knowledge is required.

Description: This lesson teaches participants how to develop logical thinking and create a personal troubleshooting outlook that will prove valuable under any troubleshooting situation.


  • Define root cause problem solving
  • Define trouble-shooting
  • Describe the basic steps involved in a general troubleshooting procedure
  • Describe how to obtain information about a malfunctioning system
  • Explain the importance of comparing the symptoms of a problem to the characteristics for normal operation
  • Describe sources of information concerning normal operations
  • Describe sources of information concerning the background of a problem
  • State the relationship between a symptom and a cause
  • Describe how to develop a trouble-shooting plan
  • Describe the importance of using schematics while troubleshooting
  • Describe steps necessary to repair the problem
  • Describe steps that can be taken to prevent future trouble
  • Explain the importance of a troubleshooting outlook
  • Describe how to troubleshoot under pressure
  • Describe the importance of experience in troubleshooting